Customer and Partner Support Assistant

Kraków, Poland

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COMPANY DESCRIPTION

The company provides a solution for travellers and travel organisers to book and manage group transport solutions by bus or coach around the world. Utilising optimised industry data and technology, the company connects the booker with local ground transport operators in 200+ cities, whilst providing high-level customer care and support from the beginning to the end of the service, wherever it takes place.

JOB DESCRIPTION

As a Customer and Partner Support Assistant, your primary responsibility will be to support the management of the booking process for both new and returning customers, as well as to develop supplier relationships through engagement with the Partner Portal. You will collaborate closely with the team to translate client aspirations into tailored solutions, ultimately contributing to the success and satisfaction of our customers.

This position requires a proactive attitude and the ability to manage multiple tasks simultaneously as well.

RESPONSIBILITIES

  • Managing outreach to new and existing suppliers to engage them with our products
  • Communicate and coordinate in the local language to ensure maximum success
  • Provide ad-hoc assistance with clients’ requests in local markets
  • Managing and supporting the process of booking services and reservations (using the PipeDrive system), ensuring accuracy and efficiency
  • Supporting customers in relation to problem-solving and ensuring their satisfaction
  • Managing and supporting customer complaints.
  • Collaboration with internal teams, to ensure successful project delivery and customer satisfaction.

COMPETENCY PROFILE

  • You are a high-level English and Spanish speaker
  • You have excellent communication and negotiation skills
  • You have an ability to build and maintain strong relationships with customers
  • You have an ability to work independently and as part of a team, with a proactive and results-driven attitude
  • You are a smooth user of Excel and G-Suite
  • You are opened to career development within start-up
  • You are interested in new technologies (e.g. AI)
  • You took part in projects and initiatives during your studies
  • You have your first professional experience in customer/supplier service (is a bonus)

CHARACTER ATTRIBUTES

  • You have good communication, relationship building, time management, negotiation, administrative and adaptability skills
  • You have a proactive and customer-centric approach to problem-solving
  • You are an open-minded, self-driven person with attention to details
  • You are keen on cooperating and open to providing new ideas and solutions
  • You are ambitious and responsible
  • You enjoy working as part of a team

ADDITIONAL SKILLS

Other languages are a bonus (French, German or Italian)

REQUIREMENTS

Availability: 25-30 h/week from September or October

PERKS

  • Fun and energetic work environment
  • Flexible work hours
  • Hybrid work after the onboarding period
  • Office in the heart of central Krakow
  • Team activities
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